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    eslam fikry
    Apr 07, 2021

    Smart switch restarting by itself

    in Wall Switch

    I have issue with Athom smart switch 2 gang it's restarting by itself after 1 or 2 min and turn off the light

    and no response in apple homekit


    11 comments
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    11 Comments

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    gonzalo_dd
    Jun 02, 2021

    I see… is it too complex to update via serial port?

    Like
    G
    G D
    G D
    Aug 12
    Replying to

    No problem welding. I understand that if something goes wrong it will be my fault, but anyways in the current state with firmware version 0.2 the switch is unusable and non-upgradable. Can you share some instructions about the actual procedure?

    Like

    Athom_Support
    Jun 02, 2021

    0.2 may not be able to upgrade, the version must be greater than or equal to 0.3 to upgrade, and the version below 0.2 must be burned through the serial port!

    Like

    gonzalo_dd
    Jun 02, 2021

    model says SW034US, version 0.2. What address should I send email?

    Like

    Athom_Support
    Jun 02, 2021

    Take a look at the version number of the switch firmware, the latest version is 0.6, if you need to upgrade, you can contact us by email

    Like

    gonzalo_dd
    Jun 02, 2021

    I have the same issue. Any solutions?

    Like
    11 comments
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