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    eslam fikry
    Apr 07, 2021

    Smart switch restarting by itself

    in Wall Switch

    I have issue with Athom smart switch 2 gang it's restarting by itself after 1 or 2 min and turn off the light

    and no response in apple homekit


    11 comments
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    11 Comments

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    G
    Goran Skular
    Goran Skular
    Jan 21

    UPDATE: my problem with restarting is solved. More info here https://www.athom.tech/forum/esphome-related-1/esphome-switches-restarting-led1-gpio14-problem


    I do have a Problem 2 with led1 still on ESPHome...

    Like

    G
    Goran Skular
    Goran Skular
    Jan 21

    I tried with a new ESPHome firmware, couple devices... and eventually also with Tasmota firmware. In a 'no neutral' configuration it just restarts when relay is turned on. Disclaimer: maybe it works 'with neutral' configuration, but I can't use it that way.


    It can be that it's a hardware related problem.


    More in detail on ESPHome forum: https://www.athom.tech/forum/esphome-related-1/esphome-switches-restarting-led1-gpio14-problem


    Ahhh.. and what to do now?


    Like

    G
    Goran Skular
    Goran Skular
    Jan 21

    I just bought 48 wall switches, EURO version.. and have the same problem. I updated esphome to 2022.1.1 and still the device restarts all the time. I use no-neutral connection.

    Like

    gonzalo_dd
    Jun 06, 2021

    can someone from the company contact me? My email es gonzalo_dd (at) hotmail (dot) com

    Like

    gonzalo_dd
    Jun 02, 2021

    I see… is it too complex to update via serial port?

    Like
    Athom_Support
    Jun 02, 2021
    Replying to

    Need welding

    Like

    G
    G D
    G D
    Aug 12
    Replying to

    No problem welding. I understand that if something goes wrong it will be my fault, but anyways in the current state with firmware version 0.2 the switch is unusable and non-upgradable. Can you share some instructions about the actual procedure?

    Like

    Athom_Support
    Jun 02, 2021

    0.2 may not be able to upgrade, the version must be greater than or equal to 0.3 to upgrade, and the version below 0.2 must be burned through the serial port!

    Like

    gonzalo_dd
    Jun 02, 2021

    model says SW034US, version 0.2. What address should I send email?

    Like

    Athom_Support
    Jun 02, 2021

    Take a look at the version number of the switch firmware, the latest version is 0.6, if you need to upgrade, you can contact us by email

    Like

    gonzalo_dd
    Jun 02, 2021

    I have the same issue. Any solutions?

    Like
    11 comments
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